Withdrawal from the contract (return without explanation)
Withdrawal from the contract is in accordance with the Slovenian Consumer Protection Act. This area is described in more detail in Articles from 43.d to 43.f. Withdrawals apply only to natural persons who acquire goods outside their substantial gainful activity (hereinafter referred to as “the customer”).
The customer has the right to notify the company at any time and no later than within 14 days after receipt of the goods, that he/she withdraws from the contract and he/she does not need to state the reason for his/her decision. The due date starts one day after the date of receipt.
Zakonsko določen rok 14 dni od prevzema blaga se lahko podaljša.
The customer can communicate his/her decision to withdraw from the contract via telephone, e-mail or post. Contact information.
Should the customer not accept his/her package, which must be paid after receipt of it, within 15 days, it is considered that the customer has withdrawn from the contract. If the customer chooses the pro forma invoice payment method and does not pay at least a part of this invoice within 14 days after receipt of the package, it is also considered that the customer has withdrawn from the contract. The vendor will not recover payment from the customer and will not deliver the ordered goods.
Pozor: Enaki roki naj bodo tudi v poglavju "Obveznost plačila"!
The return costs arising from the withdrawal from the contract are to be borne by the consumer. The goods must be returned to the vendor within 14 days after the message about the withdrawal from the contract (purchase) has been sent.
Zakonsko določen rok 14 dni od oddanega naročila se lahko podaljša.
The customer does not have the right to withdraw from the contract (order) if the subject of the contract is:
- goods manufactured according to a specific customer’s instruction;
- goods tailor-made for the customer’s needs;
- goods which are not returnable due to their nature;
- perishable or expired goods.
- Withdrawal from the contract is not possible if the customer had opened the safety seal on software or audio or video storage media.
The returned goods must be undamaged and their quantity must not be changed, unless the goods were not destroyed, broken, lost, or their quantity reduced by the customer.
The use of the goods by the customer must be limited until the withdrawal from the contract. The customer may inspect and test the goods as much as it is needed to establish their actual state. Testing of the goods which is different from the stated testing methods is considered as the use of the goods. This means that by doing so, the customer loses his/her right to withdraw from the contract.
In cases when the calculated amount to be paid includes a promo code, these assets are considered as a discount and are not returned to the customer if he/she withdraws from the contract (the actual amount paid is returned).
Return of the actual payments will be executed within 14 days after receipt of the message about the withdrawal from the contract. The vendor may put the return of the received payments on hold until the returned goods are received.
Zakonsko določen rok 14 dni od prejema sporočila se lahko skrajša.