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General terms & conditions 

Complaint process

The rights to refund, warranty, factual defects and falsely performed service are regulated by the provisions of the Consumers Protection Act (unofficial consolidated text).


For all complaints we are available on the following telephone number: +386 (0)4 533 3631; mobile phone: +386 (0)41 732 812; or E-mail: water@flaska.eu. You can also return the products along with a description of the problem. All complaints will be considered quickly, correctly, and in accordance with the legislation in force.