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General terms & conditions

General

The terms and conditions of the online shop www.flaska.eu are in accordance with the Slovenian Consumer Protection Act, Personal Data Protection Act and Electronic Communications Act.

 

The online shop www.flaska.eu (hereinafter referred to also as “the shop”) is managed by Flaška LLC (all information about the company) which also offers the services of online business (hereinafter referred to as “the vendor”).


We can be reached via:

Telephone: +386 (0)4 533 3631

Mobile phone: +386 (0)41 732 812

E-mail: water@flaska.eu

 

The terms and conditions apply to the online shop management, rights and obligations of the user (customer) and the shop, and the business relationship between the vendor and the customer.

 

The customer is bound by the general Terms and conditions which apply from the moment of purchase (placing an online order). The user is warned after each order placement about the Terms and conditions, and by placing his/her order, he/she confirms that he/she has read the Conditions.

 

The vendor reserves the right to change the Terms and conditions at any time and without any prior notice.

 

Photographs are merely reference material.

Order

The customer can choose the products and add them to the cart. Before submitting his/her order, the customer can view the content of the shopping cart and customize his/her selection if necessary (remove the products, change the amount etc.). To fill out an order, the customer must send the vendor his/her delivery and payment information including any possible discount information (discount codes).

 

The customer will receive an e-mail containing the order confirmation. Thus, the vendor is bound to execute the order. A copy of the order is saved on the shop’s server.

 

The customer will receive the bill in a package along with the ordered products.

Payment liability

By submitting the order, the customer undertakes to pay it. Therefore, he/she must choose a payment method during the process of order placement in accordance with Article 43.c of the Slovenian Consumer Protection Act. If he/she does not choose a method, he/she cannot submit the order. The customer is notified about the final price and amount to be paid (including delivery and shipping costs) before submitting the order.

 

Should the customer not accept his/her package, which must be paid after receipt of it, within 15 days, it is considered that the customer has withdrawn from the contract. If the customer chooses the pro forma invoice payment method and does not pay at least a part of this invoice within 14 days after receipt of the package, it is also considered that the customer has withdrawn from the contract. The vendor will not recover payment from the customer and will not deliver the ordered goods. 

Pozor: Enaki roki naj bodo tudi v poglavju "Odstop od pogodbe (Vračilo blaga brez obrazložitve)"!

Validity of the prices and offer

The prices in the online shop are valid until they are revoked or until new ones are announced. We guarantee the customer the price at which he/she ordered the products. The customer is once again notified about the order content and amount to be paid in the order confirmation e-mail received at the provided e-mail address.

 

All prices include VAT.

Payment and delivery conditions

The customer chooses a payment method suitable for him/her. There are several payment methods available which can be modified by the shop according to its customers’ needs.

 

The vendor dispatches the ordered packages within 7 days.

 

The vendor chooses the cheapest delivery method. In extraordinary cases, the vendor and customer can agree on an alternative delivery method and due date.

 

The customer agrees that the invoice will be sent via email. If he wants to receive a printed invoice, he will write it in the notes when submiting the order.

Withdrawal from the contract (return without explanation)

Withdrawal from the contract is in accordance with the Slovenian Consumer Protection Act. This area is described in more detail in Articles from 43.d to 43.f. Withdrawals apply only to natural persons who acquire goods outside their substantial gainful activity (hereinafter referred to as “the customer”).

 

The customer has the right to notify the company at any time and no later than within 14 days after receipt of the goods, that he/she withdraws from the contract and he/she does not need to state the reason for his/her decision. The due date starts one day after the date of receipt.

Zakonsko določen rok 14 dni od prevzema blaga se lahko podaljša.

 

The customer can communicate his/her decision to withdraw from the contract via telephone, e-mail or postContact information.

 

Should the customer not accept his/her package, which must be paid after receipt of it, within 15 days, it is considered that the customer has withdrawn from the contract. If the customer chooses the pro forma invoice payment method and does not pay at least a part of this invoice within 14 days after receipt of the package, it is also considered that the customer has withdrawn from the contract. The vendor will not recover payment from the customer and will not deliver the ordered goods.

Pozor: Enaki roki naj bodo tudi v poglavju "Obveznost plačila"!

 

The return costs arising from the withdrawal from the contract are to be borne by the consumer. The goods must be returned to the vendor within 14 days after the message about the withdrawal from the contract (purchase) has been sent.

Zakonsko določen rok 14 dni od oddanega naročila se lahko podaljša.

 

The customer does not have the right to withdraw from the contract (order) if the subject of the contract is:

  • goods manufactured according to a specific customer’s instruction;
  • goods tailor-made for the customer’s needs;
  • goods which are not returnable due to their nature;
  • perishable or expired goods.
  • Withdrawal from the contract is not possible if the customer had opened the safety seal on software or audio or video storage media.

 

The returned goods must be undamaged and their quantity must not be changed, unless the goods were not destroyed, broken, lost, or their quantity reduced by the customer.

 

The use of the goods by the customer must be limited until the withdrawal from the contract. The customer may inspect and test the goods as much as it is needed to establish their actual state. Testing of the goods which is different from the stated testing methods is considered as the use of the goods. This means that by doing so, the customer loses his/her right to withdraw from the contract.

 

In cases when the calculated amount to be paid includes a promo code, these assets are considered as a discount and are not returned to the customer if he/she withdraws from the contract (the actual amount paid is returned).

 

Return of the actual payments will be executed within 14 days after receipt of the message about the withdrawal from the contract. The vendor may put the return of the received payments on hold until the returned goods are received.

Zakonsko določen rok 14 dni od prejema sporočila se lahko skrajša.

Complaint process

The rights to refund, warranty, factual defects and falsely performed service are regulated by the provisions of the Consumers Protection Act (unofficial consolidated text).


For all complaints we are available on the following telephone number: +386 (0)4 533 3631; mobile phone: +386 (0)41 732 812; or E-mail: water@flaska.eu. You can also return the products along with a description of the problem. All complaints will be considered quickly, correctly, and in accordance with the legislation in force.

Recommendations for receiving and returning packages

Packages should always be opened carefully so the content does not get damaged. Save the original and transport packaging. Both can be used for the possible return of the products. When you are returning the products, pack them safely and enclose a description of the reasons for returning them.

Purchase for legal persons

The same Terms and conditions apply to legal persons except for the possibility of withdrawal from the contract.

Error possibility

In our online shop and on other web pages, we offer as useful and accurate information as possible. Nevertheless, there is always a possibility of an error. Any possible corrections will be published immediately.

Personal data protection

FLAŠKA D.O.O. PRIVACY POLICY

 

We take a serious approach to data protection and we want to ensure that your privacy during the use of our websites is always protected. The purpose of this Policy is to help you understand which of your personal data we collect, why we collect them, and how we use them.

 

PERSONAL DATA CONTROLLER

If you cooperate with us, you provide us personal data. Your personal data controller in this case is Flaška d.o.o., Zgoša 23, 4275 Begunje na Gorenjskem, Slovenia ( here and after: Flaška d.o.o.), voda@flaska.si, tel: +386 (0)4 53 33 631. Flaška d.o.o. is aware of the importance of privacy. All the employees do their best to keep your personal data safe. For that purpose, we have implemented rules and processes, as well as technical and organisational measures with which we provide a suitable level of safety when processing your personal data.

 

PERSONAL DATA PROCESSOR

Instead of by us, your personal data can also be processed by our processors. Those are other trustworthy companies or individuals that have been entrusted with certain tasks regarding the processing of your personal data (e.g. authorised printing businesses, call centres, delivery companies, etc.). Before selecting a processor, we thoroughly verify that it meets all the requirements, especially that the processor is registered for their business activity and that they provide the required level of personal data protection. Processors process your personal data in accordance with our instructions and exclusively on our behalf.

 

PERSONAL DATA PROCESSING FOR THE PURPOSE OF CONCLUDING AND EXECUTING CONTRACTS

If you have concluded a contract with Flaška d.o.o., your personal data are primarily processed for the purposes of concluding and executing the contract (e.g. preparing tenders, invoicing, resolving complaints, etc.). In order to complete an order, we will primarily need your name and address of residence. In order to facilitate communication with you, we will also ask you for your additional personal data when receiving your order, especially your email address and telephone number for the purposes of keeping you up-to-date with your order as long as you agree with such communication.

 

PERSONAL DATA PROCESSING FOR THE PURPOSE OF EXECUTING OTHER AGREEMENTS

If you participate in any of our contests, we will use your personal data that you provide us with via your online application or on the award coupon exclusively for the purposes of the contest, unless you also agree with other forms of disclosure.

 

PERSONAL DATA PROCESSING FOR THE PURPOSE OF DIRECT MARKETING

If you have concluded a contract with us or are undergoing any other business interaction within the scope of our registered activities with us, we can also use your personal data (name and surname, address, telephone number, email address) for direct marketing as stipulated by the legislation on personal data protection.

 

OTHER PROCESSING OF PERSONAL DATA

Personal data in connection with your order are also processed for the purposes of various internal statistical analyses and controls. To that extent, we predominantly perform analyses in order to determine the efficiency of individual marketing activities as well as controls to determine if the supplements and commissions for our agents and representatives have been calculated properly. Those are necessary to meet our contractual obligations towards our contractual partners. The basis for personal data processing in this case is our legitimate interest, in which case we will use your personal data to the minimum extent possible and do our best to prevent unauthorised tampering with your interests or fundamental rights.

 

DISCLOSURE OF YOUR PERSONAL DATA TO THIRD PARTIES

Personal data are exchanged with other companies, organisations, or individuals if we believe in good faith that the access to such data, their use, storage, and disclosure are reasonably necessary in order to meet the applicable provisions, legislation, proceedings, or requirements by authorities.

Your personal data will not be disclosed to other natural or legal entities, unless you give your explicit consent.

 

RIGHTS OF OUR CUSTOMERS

If Flaška d.o.o. processes your personal data, you are entitled to the following rights:

  • You can request access to your personal data and their copies;
  • You can request amendments or corrections of your personal data if they are incomplete or inaccurate;
  • You can request a deletion of your personal data, especially if they are no longer necessary for the purposes for which they were collected or if they have been processed illegally, or based on your consent that you have withdrawn, or if there is no legal basis for their processing;

The aforementioned rights can be enforced by addressing your request via mail to Flaška d.o.o., Zgoša 23, 4275 Begunje na Gorenjskem, Slovenia and adding Personal Data Protection on the envelop, or by sending your request via email to voda@flaska.si.

We will respond to your request as soon as possible and within 15 days at the latest. If we fail to respond to your request in a timely manner or if your request is denied and it should not have been in your opinion, you can file a complaint with the Information Commissioner, Zaloška cesta 59, 1000 Ljubljana, Slovenia, telephone: +386 (0)1 230 97 30.

 

PERSONAL DATA PROTECTION

Because the protection of your personal data matters to us, they will be transferred only via a secure SSL connection. If personal data are collected, the data transfer is SSL encrypted. Your personal data are then transferred via the internet with at least a 256 bit encryption. SSL encryption protects your personal data from third party access. SSL (Secure Socket Layer) is an online message encryption protocol that offers a very high level of security.

Our website and other systems are also equipped with technical and organisational measures for the prevention of a loss and deletion of, access to, changes or distribution of data by unauthorised persons. Despite regular inspections, a complete protection against risks is not possible.

Our website is hosted by G-server d.o.o. servers, located in Ljubljana, Slovenia. More detailed information on the location is not available due to security reasons.

In order to protect personal data, Flaška d.o.o. applies organisational, technical, and other relevant processes as well as measures to prevent an unauthorised destruction of data, their changes, loss, or unauthorised processing. Processes and measures are described in more detail in our internal Personal Data Protection Policy of Flaška d.o.o.

 

WEB ANALYTICS

For a more efficient operation of its website, Flaška d.o.o. uses the web analytics tool Google Analytics, offered by Google, Inc. (“Google”). Google Analytics analyses your usage of the website.

The Flaška d.o.o. website stores cookies for the operation of Google Analytics. In order to allow for web analytics, Flaška d.o.o. sends the User ID to Google, which has been previously obtained from Google Analytics. Google stores Google Analytics data in its servers, whose location is classified. Flaška d.o.o. will not send any personal data to Google. Please note that this website uses Google Analytics with the IP Anonymisation extension, therefore the IP address is only processed in its obscured form meaning that personal identification is prevented.

Google will use these data on behalf of the administrator of this website for evaluating your usage of the website, as well providing reports on the activity on the website to website and other operators involved in the website and internet activity. The obscured IP address that the browser transfers to Google Analytics is not linked to other Google add-ons. You can reject tracking on the Flaška d.o.o. website by selecting the suitable configuration in your browser (option “Do not track”).

More information on Google usage and privacy terms and conditions can be found on the Google website.

 

SOCIAL MEDIA PLUGINS

Flaška d.o.o. website can be connected to social media plugins, such as Facebook, YouTube and others.

The plugins are displayed on the website as they are provided by the social medium. When the plugin is displayed, Flaška d.o.o. sends only the address of the currently displayed website to the plugin. The IP address is also sent automatically.

Social media plugins usually store cookies in order to identify their users. In these cases, those are not Flaška d.o.o. website cookies but cookies belonging to the social medium website.

The content of a plugin can be adapted to the user if the user also uses the social medium in question. The content of the plugin is displayed by the social medium and Flaška d.o.o. has no influence on the content nor does it send any data to the plugin based on which the plugin could identify the user.

More information the usage and privacy terms and conditions when using social media plugins can be found on the websites of these networks.

 

PAYMENT METHODS

The Flaška d.o.o. website features integrated payment methods of various providers, such as PayPal, Bankart, Braintree, etc.

To guarantee the security of payment methods, payments are made on the websites of these providers, not on the Flaška d.o.o. website. Flaška d.o.o. will not provide any personal data to the payment websites (e.g. the email address, name, surname, address, or payment card number). It also does not receive any personal data back from these payment websites. Only the data related to the payment itself are provided (order number, selected payment method, amount, number of instalments, etc.).

 

DATA STORAGE DURATION

Personal data collected for the purposes of concluding and executing contracts are stored for ten years from the conclusion of the contract. Other personal data are stored until the purpose for which they were collected has been fulfilled.

 

CHANGES AND AMENDMENTS

This Policy can be changed or amended from time to time. Any changes or amendments of this Policy will be published on this web page. In case of significant changes/amendments, a more visible notice will be published.

 

Flaška d.o.o.

Zgoša, 24/05/2018