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General terms & conditions

General

The terms and conditions of the online shop www.flaska.eu are in accordance with the Slovenian Consumer Protection Act, Personal Data Protection Act and Electronic Communications Act.

 

The online shop www.flaska.eu (hereinafter referred to also as “the shop”) is managed by Flaška d.d. (all information about the company) which also offers the services of online business (hereinafter referred to as “the vendor”).


We can be reached via:

Telephone: +386 (0)4 533 3631

Mobile phone: +386 (0)41 732 812

E-mail: water@flaska.eu

 

The terms and conditions apply to the online shop management, rights and obligations of the user (customer) and the shop, and the business relationship between the vendor and the customer.

 

The customer is bound by the general Terms and conditions which apply from the moment of purchase (placing an online order). The user is warned after each order placement about the Terms and conditions, and by placing his/her order, he/she confirms that he/she has read the Conditions.

 

The vendor reserves the right to change the Terms and conditions at any time and without any prior notice.

 

Photographs are merely reference material.

Order

The customer can choose the products and add them to the cart. Before submitting his/her order, the customer can view the content of the shopping cart and customize his/her selection if necessary (remove the products, change the amount etc.). To fill out an order, the customer must send the vendor his/her delivery and payment information including any possible discount information (discount codes).

 

The customer will receive an e-mail containing the order confirmation. Thus, the vendor is bound to execute the order. A copy of the order is saved on the shop’s server.

 

The customer will receive the bill in a package along with the ordered products.

Payment liability

By submitting the order, the customer undertakes to pay it. Therefore, he/she must choose a payment method during the process of order placement in accordance with Article 43.c of the Slovenian Consumer Protection Act. If he/she does not choose a method, he/she cannot submit the order. The customer is notified about the final price and amount to be paid (including delivery and shipping costs) before submitting the order.

 

Should the customer not accept his/her package, which must be paid after receipt of it, within 15 days, it is considered that the customer has withdrawn from the contract. If the customer chooses the pro forma invoice payment method and does not pay at least a part of this invoice within 14 days after receipt of the package, it is also considered that the customer has withdrawn from the contract. The vendor will not recover payment from the customer and will not deliver the ordered goods. 

Pozor: Enaki roki naj bodo tudi v poglavju "Odstop od pogodbe (Vračilo blaga brez obrazložitve)"!

Validity of the prices and offer

The prices in the online shop are valid until they are revoked or until new ones are announced. We guarantee the customer the price at which he/she ordered the products. The customer is once again notified about the order content and amount to be paid in the order confirmation e-mail received at the provided e-mail address.

 

All prices include VAT.

Payment and delivery conditions

The customer chooses a payment method suitable for him/her. There are several payment methods available which can be modified by the shop according to its customers’ needs.

 

The vendor dispatches the ordered packages within 7 days.

 

The vendor chooses the cheapest delivery method. In extraordinary cases, the vendor and customer can agree on an alternative delivery method and due date.

 

The customer agrees that the invoice will be sent via email. If he wants to receive a printed invoice, he will write it in the notes when submiting the order.

Withdrawal from the contract (return without explanation)

Withdrawal from the contract is in accordance with the Slovenian Consumer Protection Act. This area is described in more detail in Articles from 43.d to 43.f. Withdrawals apply only to natural persons who acquire goods outside their substantial gainful activity (hereinafter referred to as “the customer”).

 

The customer has the right to notify the company at any time and no later than within 14 days after receipt of the goods, that he/she withdraws from the contract and he/she does not need to state the reason for his/her decision. The due date starts one day after the date of receipt.

Zakonsko določen rok 14 dni od prevzema blaga se lahko podaljša.

 

The customer can communicate his/her decision to withdraw from the contract via telephone, e-mail or postContact information.

 

Should the customer not accept his/her package, which must be paid after receipt of it, within 15 days, it is considered that the customer has withdrawn from the contract. If the customer chooses the pro forma invoice payment method and does not pay at least a part of this invoice within 14 days after receipt of the package, it is also considered that the customer has withdrawn from the contract. The vendor will not recover payment from the customer and will not deliver the ordered goods.

Pozor: Enaki roki naj bodo tudi v poglavju "Obveznost plačila"!

 

The return costs arising from the withdrawal from the contract are to be borne by the consumer. The goods must be returned to the vendor within 14 days after the message about the withdrawal from the contract (purchase) has been sent.

Zakonsko določen rok 14 dni od oddanega naročila se lahko podaljša.

 

The customer does not have the right to withdraw from the contract (order) if the subject of the contract is:

  • goods manufactured according to a specific customer’s instruction;
  • goods tailor-made for the customer’s needs;
  • goods which are not returnable due to their nature;
  • perishable or expired goods.
  • Withdrawal from the contract is not possible if the customer had opened the safety seal on software or audio or video storage media.

 

The returned goods must be undamaged and their quantity must not be changed, unless the goods were not destroyed, broken, lost, or their quantity reduced by the customer.

 

The use of the goods by the customer must be limited until the withdrawal from the contract. The customer may inspect and test the goods as much as it is needed to establish their actual state. Testing of the goods which is different from the stated testing methods is considered as the use of the goods. This means that by doing so, the customer loses his/her right to withdraw from the contract.

 

In cases when the calculated amount to be paid includes a promo code, these assets are considered as a discount and are not returned to the customer if he/she withdraws from the contract (the actual amount paid is returned).

 

Return of the actual payments will be executed within 14 days after receipt of the message about the withdrawal from the contract. The vendor may put the return of the received payments on hold until the returned goods are received.

Zakonsko določen rok 14 dni od prejema sporočila se lahko skrajša.

Complaint process

The rights to refund, warranty, factual defects and falsely performed service are regulated by the provisions of the Consumers Protection Act (unofficial consolidated text).


For all complaints we are available on the following telephone number: +386 (0)4 533 3631; mobile phone: +386 (0)41 732 812; or E-mail: water@flaska.eu. You can also return the products along with a description of the problem. All complaints will be considered quickly, correctly, and in accordance with the legislation in force.

Recommendations for receiving and returning packages

Packages should always be opened carefully so the content does not get damaged. Save the original and transport packaging. Both can be used for the possible return of the products. When you are returning the products, pack them safely and enclose a description of the reasons for returning them.

Purchase for legal persons

The same Terms and conditions apply to legal persons except for the possibility of withdrawal from the contract.

Error possibility

In our online shop and on other web pages, we offer as useful and accurate information as possible. Nevertheless, there is always a possibility of an error. Any possible corrections will be published immediately.

Personal data protection

A customers personal data will be managed in accordance with the Slovenian Personal Data Protection Act and will not be put to use to third parties. The personal data will be used for the needs of executing the order (for example sending information materials, offers, invoices). If you agree to receive e-news you will also receive other informative and commercial messages.

 

In accordance with Article 73 of the Slovenian Personal Data Protection Act, you can at any time ask us to stop using your personal data for purposes of indirect marketing.